27 November 3 Tactical Ways to Create a People-Centric Culture November 27, 2019 Articles employee engagement, employee productivity, employee satisfaction, energy leadership, happy clients, happy employees, happy workplace, hr advisory, hr consulting, human-centered design, innovation, people-centric culture, productivity, workforce, workplace 0 A survey conducted by Glassdoor shows that 87% of employees expect their employer to support them in balancing work and personal commitments. Gone are the days where employee engagement and well-being are a nuance on the management and are only the responsibility of the HR department. It is very evident that employees’ productivity, innovation and the general atmosphere of the workplace will be negatively impacted when employees are dissatisfied and uncomfortable. Happy employees = happy employers = happy customers Below are two concepts that if applied correctly, would create a genuine and honest company culture that empowers its employees and builds a stronger workforce. Human-Centered Design (HCD) HCD is a process that focuses on the people you are planning for and creates a tailor-made solution that fits their needs. This requires a deeper understanding of the work process as well as emotional and behavioral relations. Rather than giving your employees what you think they need; it is best to understand and know what they really need either through observing their behavior and relationships with their colleagues or by asking them to voice their opinions and concerns. Energy Leadership (EL) EL goes hand-in-hand with Human-Centered Design. It is a personal style of leadership that leverages competencies in order to help others shift their energy levels from negative emotions (such as fear, anger, etc.) to positive and more productive ones. With empathy as their major foundation, EL practitioners focus on shifting their internal energies to deal with challenges and achieve their best, while inspiring others to do the same. When combined with human-centered design, EL creates a holistic environment (physical and emotional) that is perfect for harmonized teamwork, problem-solving and creativity. Here are three tactical ways you can shift the classic mindset of employers with a people-centric approach, to create a better workplace and avoid any struggles ahead: 1. Offer choices rather than restrictions To have someone choose between two options is more empowering than forcing them into one. Such is the case with employees and workplace design. One way organizations can create a choice and a human-centered workplace design is by allocating a portion of the office space to offer a more informal and ‘chill’ area. This will empower your employees, and create an environment that fosters productivity, innovation and growth, rather than restricting them to an assigned desk. This additional choice, of either working from a desk or a couch, will give them the satisfaction of choice. 2. Infuse in the homey element Employees spend more time in the workplace rather than their own homes, and it is highly crucial to make them feel comfortable, at ease and not in need of anything. Employees would feel more at home by including more human-centered design elements in the workplace that give it this residential overall look and feel. An example of this would be, a small gym or meditation room, where employees can take a break and do what they love. By meeting your employees’ needs during the workday, they create more value, appreciation, and respect to your company. Small gestures such as offering better quality coffee and snacks allow the employee to feel comfortable in the workplace and not want to leave during the day to simply to get certain things that are missing. 3. Practice empathy to enhance energy levels While human-centered design can increase employee morale, collaboration and productivity, Energy Leadership (EL) and further enable empathy, observation, and reflection amongst the workforce. By applying empathetic listening and employing time observing their employees’ behaviors, EL practitioners may shift the overall situation or specific outcomes. Being empathetic and there for employees in crucial times would immediately create a powerful connection that builds a strong and loyal workforce. Such cases would be if an employee is having a low day, for the manager to show some care by asking about their well-being and if anything at the workplace is bothering them. Some managers may even offer spa packages to their employees or perhaps just give them some time off until they feel better. Key Takeaway: There is a great need to prioritize employee engagement and wellness for your organization to increase productivity and overall well-being of the workplace. Human-Centered Design coupled with Energy Leadership will get that job done for you. By applying the above 3 tactical ways, you can start creating a more people-centric culture and watch your employee morale and productivity increase. Author: Diala Al-Otaibi Senior Executive Copywriting & Research PROCAPITA Source: https://convene.com/catalyst/create-people-centric-productive-workplace/ Related Posts The Netflix Culture: What’s the Big Fuss About? Several articles, pretty long ones too, have been written about how Netflix has a great work culture, and how it reinvented HR years ago. In 2018, Netflix announced a record-breaking $11 billion in revenue and in 2020, it has 158.3 million worldwide subscribers. They’re clearly doing many things right, and amongst those things is HR. Not only is it one of the greatest entertainment platforms to have existed, but it also turns out that due to its articulate workplace culture, it is a place where several employees would like to be (here’s where great employer branding comes into play). Netflix, like any other company, cares to hire only the best and place a lot of value on integrity, excellence, respect, inclusion, and collaboration. However, what makes Netflix’s culture special is how much they: encourage independent decision-making by employees share information openly, broadly, and deliberately are extraordinarily candid with each other keep only our highly effective people avoid rules Furthermore, Netflix has seven aspects of its culture, and amongst those aspects are values they actually value and apply at the workplace while also looking for people ... 7 Benefits of Employee Engagement Employee engagement has become a crucial part of an organization’s sustainability. Companies are starting to realize that to make your customers happy and your business successful; you need to make your employees happy and engaged. While on the other hand, in the US alone, employee disengagement costs companies over $500 billion annually. What is employee engagement? Employee engagement is a two-way communication and commitment that is based on trust and integrity. It is an effort to enhance the nature of the relationship between an organization and its employees. This includes involving employees in decisions and meetings and making them feel as they are part of a team, and most importantly, listening to them and their suggestions. Why is employee engagement so important? Employee engagement has several benefits for both the organization and the employee. Amongst those are these 7 benefits: Higher Employee Satisfaction Higher Retention and Lower Turnover Rate Higher Productivity Higher Innovation Increased Profitability Increased Employee Loyalty Less Absenteeism Employees who are highly engaged at work not only provide greater value to the organization but they experience a ... 7 Trends HR Departments Need to Prepare For in 2020 Not only is the global economy changing but so are the mentalities and habits of the working people, and hence why HR have the biggest challenge in 2020! Below are some trends that HR departments ought to be prepared for, or in other terms, consider applying to keep up with the dynamic business environment. 1. AI & Automation In recent years, most of the HR departments are relying more on automation to increase the efficiency of several HR processes that would use up lots of time and resources if done manually. The automation trend will still be seen in 2020 and will continue to grow; however, Artificial Intelligence will join the game even more so in the upcoming year. “According to a study by Forrester, 53% of global data and analytics decision-makers say they have implemented, are in the process of implementing, or are expanding or upgrading their implementation of some form of artificial intelligence.” This goes without saying that some jobs that needed humans, might now be lost to artificial intelligence, such as jobs that require manual operation of machinery and ... Why You Should Benchmark in HR What is Benchmarking? Benchmarking is a systematic process that uses quantitative or qualitative data to make comparisons between different organizations or sections of an organization. It is a continuous procedure in which organizations periodically identify, measure, challenge, and improve their practices for better ones. In accordance, HR benchmarking is done when HR policies, practices, and metrics are measured and compared with those of other organizations. What is the importance of Benchmarking in HR? Knowing where you stand in the market compared to your peers is critical in order to keep you in the game whether internally or externally. If used wisely and correctly, Benchmarking can transform an organization’s HR and workforce management strategies by proving that HR practices can impact affect an organization’s performance and success. What will Benchmarking assist in? Identifying areas of weakness and how to improve them Identifying areas of strength and how to maintain them Creating strategies for improvement New or alternative ways to perform activities What can be benchmarked? It’s crucial to wisely choose what you want to benchmark as benchmarking everything may end up diluting your focus and shifting your attention ... Comment (0) Comments are closed.